Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund.
Returns
How do I return an item?
Simply call us on 0845 3105 605 and one of our Customer Support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently.
You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 10 working days of receipt.
A refund will be made in the same form of payment that was used to make the initial purchase. Return shipping costs will not be refunded unless the items are faulty.
